shipping destinations

We ship across the United States and Canada. Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.

We also ship internationally! Reach out to us for a custom shipping quote — we’re happy to help.

TARIFFS

U.S. customers — No customs duties are currently expected on slab rollers when shipped from Canada.

Returns (Damage)

We want every piece you receive to be perfect. If your order arrives damaged or defective, please email us within 7 days at orders@doeceramics.com with photos of the product and packaging.

We’ll provide a return shipping label and cover all shipping costs. Once we receive your item, we’ll send a replacement or issue a full refund — whichever you prefer.

Returns (NO Damage)

We accept returns within 30 days of receipt for items that are not defective. Items must be returned in their original condition and packaging, unused.

• Return Shipping: Buyer is responsible for return shipping costs.

• Refunds: Once we receive the returned item, your refund will be processed within 5 business days to your original payment method.

For any questions about our Returns and Refunds Policy, please contact us at orders@doeceramics.com.